At JOVIN, we want you to love your routine. This policy explains how returns, refunds, replacements, and warranty claims work for all orders placed on tryjovin.com.
You may request a return for most items within 30 days of the delivery date. If you are not satisfied with your JOVIN Sonic Toothbrush, you can return it within this window for a refund, subject to the conditions below.
The first step is always to contact us. Email contact@tryjovin.com or use our contact page with your order number and the reason for your return.
If your request is eligible, we will send you a return authorization and the return shipping address. Please do not send any item back before receiving this authorization, as unauthorized returns cannot be processed.
For satisfaction returns, when you simply changed your mind, return shipping is the responsibility of the customer. We recommend a tracked method, as we cannot be responsible for returns lost in transit.
For defective, damaged, or incorrect items, we cover all shipping costs.
The toothbrush may be returned even if it has been tried, as long as it comes back in its original packaging with all accessories. We may decline a refund or apply a partial refund if an item is returned in a condition beyond reasonable trial use.
For health and safety reasons, toothpaste, dental floss, and replacement brush heads cannot be returned or refunded once opened or used, unless they are defective. Unopened consumables in their original sealed packaging may be returned within the 30-day window.
If your item arrives damaged, defective, or not working as intended, contact us within 30 days of delivery with your order number and a photo or description. We will arrange a free replacement or full refund, at no cost to you.
If your tracking shows delivered but you did not receive your order, or if your package is lost in transit, contact us within 30 days of the expected delivery date. We will investigate with the carrier and arrange a replacement or full refund at no cost to you.
If you received an item different from what you ordered, contact us within 30 days. We will ship the correct item and cover all related shipping costs.
Every JOVIN Sonic Toothbrush is covered by a 1-year limited warranty from delivery against manufacturing defects and mechanical malfunction under normal use.
Covered: defects in materials or workmanship, motor failure, charging failure, and other malfunctions during normal use.
Not covered: normal wear, battery capacity reduction over time, accidental damage, misuse, unauthorized repairs, cosmetic wear, and consumable parts such as brush heads.
To claim, email contact@tryjovin.com with your order number and a description. If approved, we send a free replacement unit.
Once we receive and inspect your return, we notify you of approval. Approved refunds are issued to your original payment method, typically within 5 to 10 business days. Your bank may take additional time to post it.
Original shipping charges, if any, are non-refundable except for defective, damaged, or incorrect items.
If you have not received a refund after the expected period, check your bank account again, then contact your card issuer. If you still have not received it, contact contact@tryjovin.com.
We process orders within 24 hours. To cancel, contact us as soon as possible. If your order has not been processed for shipment, we will cancel it and refund you fully. Once shipped, it follows the standard return process.
Refill orders follow the same rules above. You can modify, pause, skip, or cancel anytime through your customer portal before your next billing date. Once a refill order has been processed, it is treated as a standard order.
For any return, refund, or warranty question, email us or use the contact page. A real person responds within 24 hours, 7 days a week.
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