Refund policy

Every return starts with a message. It is that simple.

There is no form to fill in and no label to print. Just email us at contact@tryjovin.com or use our contact page. We reply within 24 hours with everything you need, including the return address for your country if a return is required. Because we ship to several countries, instructions are handled case by case, which is what keeps the process quick and simple for you.

30 days from delivery to request a return

Refunds to your original payment method

1-year warranty on the toothbrush

130-day satisfaction guarantee

You may request a return for most items within 30 days of the delivery date. If you are not satisfied with your JOVIN Sonic Toothbrush, get in touch within this window and we will find the right solution with you, subject to the conditions below.

2How to start a return

The first step is always to contact us. Email contact@tryjovin.com or use our contact page with your order number and the reason for your request. A real person reads every message and replies within 24 hours.

We then send you a return authorization with clear instructions and, when a return is needed, the correct return address for your country. We handle every request individually rather than through a one-size-fits-all process, so you always get the fastest route to a resolution.

Please do not send any item back before receiving this authorization. Unauthorized returns cannot be tracked or processed, and we would not be able to refund them.

3Return shipping costs

For satisfaction returns, when you simply changed your mind, return shipping is the responsibility of the customer. We recommend a tracked method, as we cannot be responsible for returns lost in transit.

For defective, damaged, or incorrect items, we cover all shipping costs.

Because we ship to several countries, return arrangements are reviewed case by case. In many situations we can resolve your request without a return shipment at all, for example with a replacement or a refund, which saves you time and postage. Just tell us what happened and we will take it from there.

4Condition of returned items

The toothbrush may be returned even if it has been tried, as long as it comes back in its original packaging with all accessories. We may decline a refund or apply a partial refund if an item is returned in a condition beyond reasonable trial use.

5Items that cannot be returned for hygiene reasons

For health and safety reasons, toothpaste, dental floss, and replacement brush heads cannot be returned or refunded once opened or used, unless they are defective. Unopened consumables in their original sealed packaging may be returned within the 30-day window.

6Defective or damaged items

If your item arrives damaged, defective, or not working as intended, contact us within 30 days of delivery with your order number and a photo or description. We will arrange a free replacement or full refund, at no cost to you, wherever you are located.

7Order not received

If your tracking shows delivered but you did not receive your order, or if your package is lost in transit, contact us within 30 days of the expected delivery date. We will investigate with the carrier and arrange a replacement or full refund at no cost to you.

8Wrong item received

If you received an item different from what you ordered, contact us within 30 days. We will ship the correct item and cover all related shipping costs.

9One-year warranty on the toothbrush

Every JOVIN Sonic Toothbrush is covered by a 1-year limited warranty from delivery against manufacturing defects and mechanical malfunction under normal use.

Covered: defects in materials or workmanship, motor failure, charging failure, and other malfunctions during normal use.

Not covered: normal wear, battery capacity reduction over time, accidental damage, misuse, unauthorized repairs, cosmetic wear, and consumable parts such as brush heads.

To claim, email contact@tryjovin.com with your order number and a description. If approved, we send a free replacement unit.

10Refund processing

Once your request is approved, or once we receive and inspect a returned item, we notify you. Approved refunds are issued to your original payment method, typically within 5 to 7 business days. Your bank may take additional time to post it.

Refunds are issued in the same currency used at checkout. If your bank applied a currency conversion or a foreign transaction fee at purchase, those fees are set by your bank and are outside our control.

Original shipping charges, if any, are non-refundable except for defective, damaged, or incorrect items.

11Late or missing refunds

If you have not received a refund after the expected period, check your bank account again, then contact your card issuer. If you still have not received it, contact contact@tryjovin.com.

12Order cancellations

We process orders within 24 hours. To cancel, contact us as soon as possible. If your order has not been processed for shipment, we will cancel it and refund you fully. Once shipped, it follows the standard return process.

13Subscription orders

Refill orders follow the same rules above. You can modify, pause, skip, or cancel anytime through your customer portal before your next billing date. Once a refill order has been processed, it is treated as a standard order.

14Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country. Customers in the United Kingdom benefit from their statutory cancellation and refund rights, and customers in Australia benefit from the consumer guarantees under the Australian Consumer Law. Where those rights are more favourable than the terms above, they apply.